Help & Support
Got a question? Need something adjusted? This is where to come when you need a quick answer or a hand with something.
We’re easy to reach and quick to respond — no long forms, no waiting on hold.
Get in Touch
General enquiries
info@proudpropertyinventories.co.uk
To book a job or ask about availability
bookings@proudpropertyinventories.co.uk
We check emails throughout the day. If something’s urgent, just let us know and we’ll prioritise it.
Useful questions
How do I book a job with you?
Send us an email with the full property address, job type, preferred date, and how to access the property. If you’re set up with portal access, you can log in and book directly online — it’s quicker and keeps everything in one place.
Can you collect keys?
Yes — we can collect and return keys from a location within 3 miles of the property. Just let us know the address and any specific instructions when you book.
Do you test smoke alarms?
Yes — we carry out a button test for sound and visually check the indicator light. If any alarms aren’t working, we’ll document it and recommend action. We don’t change batteries unless this is pre-arranged.
How quickly will I receive the report?
Reports are typically returned within 24–48 hours. If there’s any delay (e.g. high volume or complex jobs), we’ll keep you updated.
Can I get past reports for a property?
Of course. If you have a client account, you can download them anytime from your dashboard. Otherwise, send us a message and we’ll email them over.
What if the tenant disagrees with something in the report?
They have five working days to respond using the tenant comment section. If no response is received, the report is deemed accepted.
Can additional people be added to receive reports?
Yes. Just let us know who to add (name and email) and we’ll make sure they receive a copy of all future reports.
Do you assign responsibility in check-out reports?
If we completed the original inventory and check-in, yes — we can apportion responsibility where appropriate. If not, we’ll flag the changes but avoid assigning liability.
What happens if no one’s at the property when we arrive?
We allow a 15-minute wait. After that, it may be marked as a missed appointment and a return fee will apply.
Do you work weekends or evenings?
We do. Advance notice is preferred, and availability may be limited, so please book ahead if possible.
Can I request a specific clerk?
Yes — if you’ve worked with someone before and would like to stick with them, just let us know. We’ll try our best to accommodate.
Need something else? Just email us — we’re flexible and we’ll always try to help.
