Proud Property Inventories Limited
Business Terms and Conditions
BASIS OF SERVICE PROVISION
These terms and conditions shall apply to all Service contracts, superseding any
alternative terms.
CONFIDENTIALITY
The Client commits to:
i. Maintain strict confidentiality of the Information.
ii. Refrain from publishing any part of the Information.
iii. Not disclose the Information to third parties, except for property rental purposes.
iv. Allow Information access solely for officers or employees needing it, ensuring
compliance with (i) and (ii) above.
LIMITATION OF LIABILITY
The Client indemnifies Proud Property Inventory Limited against third-party claims
arising from inaccuracies caused by the Client. Proud Property Inventory Limited
warrants reasonable care and skill in Service provision, with liability limited to service
charges, excluding indirect or consequential losses.
INVENTORY AND CONDITION REPORTS
The Inventory lists property items with descriptions and conditions. Items are
assumed in good condition unless stated otherwise. The Clerk won’t move heavy
furniture, and the Inventory doesn’t indicate value or safety.
COMPLIANCE AND RESPONSIBILITIES
• Electrical items won’t be tested; clients must ensure compliance with
regulations.
• Property features are checked to ensure cleanliness and basic functionality.
• Compliance with fire regulations is the Client’s responsibility.
• Utility readings are recorded, but precise information must be provided for
accuracy.
• Alarms are checked superficially; recommendations are made for nonfunctional ones.
• Proud Property Inventory Limited isn’t liable for losses if recommendations are
disregarded.
CHECK OUT
• Check Out reports detail property conditions with photos, focusing on
changes from the original inventory.
• No liability is assigned without the original inventory.
• For properties without prior Proud Property Inventory inventories, a general
report is provided.
• Responsibility may be apportioned based on agreed Client Service Level
Agreement.
• The Clerk records meter details, tenant information, and returned keys during
Check Out.
• The Clerk doesn’t discuss liability or deposit returns during the Check Out.
• If the tenant delays or is absent during Check Out, cancellation fees may
apply.
• Keys are returned to the Client within 24 hours, and Proud Property Inventory
Limited isn’t liable for missing keys reported after 72 hours.
PROPERTY VISITS
• Mid-term visits adhere to UK legislation and APIP guidelines.
• Clients must notify tenants of visits; refusal or unavailability may incur
cancellation fees.
• Photographs are taken during visits unless tenant permission is denied.
KEY COLLECTION, DELIVERY, AND MANAGEMENT
• Clients provide accessible keys; collection or delivery incurs charges.
• Keys held by Proud Property Inventory may involve fixed fees and call-out
charges during working hours.
• Failure to provide keys may result in a cancellation fee.
COMPLAINTS AND ERRORS
• Errors in reports must be reported within 7 days; no responsibility is accepted
after a new occupancy starts.
PAYMENT TERMS
• Reports are returned within 7 days; delays require full payment if agreed by
the client.
• Services are charged per standard rates or agreed rates via email.
• Payments are due 14 days from invoice date, with a 5% interest on overdue
accounts.
• Hard copy inventory incurs additional fees.
• Incorrect payment information may lead to withholding reports or job
cancellation.
PROPERTY SIZES
• Pricing considers property size, services offered, and additional features.
• Changes in costs will be communicated in advance.
• Clients providing incorrect property size information may face additional
charges.
DOCUMENT STORAGE
• Reports are provided as PDFs; hard copies are optional with extra charges.
• Hard copy documents are stored for 3 months, and digital records for 12
months after the tenancy ends.
STATUTORY COMPLIANCE
All parties commit to complying with statutory enactments, the Data Protection Act
1988, and regulations.
ORDER NOTICE, LEAD TIMES, WORKING HOURS
• Proud Property Inventory Limited requires a 5-working day lead time;
weekend and after-hours services incur extra charges.
• Instructions are accepted via email, phone, or API; errors uncorrected by the
client are their responsibility.
• Late cancellations may incur fees; delays beyond the confirmed time may lead
to additional charges.
CANCELLATION/NO SHOW
• Cancellation on the day incurs the full fee; Check Out cancellations may be
charged for report typing.
• Delays beyond the confirmed time may be charged at £35.00 per half hour.
FORCE MAJEURE
• Force majeure suspends affected obligations with both parties working to
resolve it.
• Force majeure includes acts of God, strikes, epidemics, governmental
regulations, and uncontrollable events.
• If force majeure lasts over 30 days, either party may terminate the agreement
in writing.
